About this IELTS Writing Template
Memorising complete essays is a poor strategy for the IELTS exam. Instead, learning the underlying framework of a high-scoring response allows you to adapt to any prompt. This Formal Letter template for General Task 1 demonstrates exactly how to structure your ideas, connect your paragraphs logically, and deploy appropriate vocabulary to achieve a Band 5.5–6.0. Use the paragraph-by-paragraph plan below as a skeleton for your next practice draft.
Paragraph-by-Paragraph Plan
Detailed sentence formulas
Salutation & Opening
Dear Sir or Madam,
I am writing to express my dissatisfaction with [Product/Service] that I purchased from your [store/location].
Introduction
I recently acquired a [specific item] on [date of purchase] from your [store/location], and I regret to inform you that it has not met my expectations due to several issues.
Point 1 (The Situation)
The primary issue with the [item] is that it [describe the main problem]. This has caused significant inconvenience as [explain the impact of the problem].
Point 2 (The Details)
Additionally, I have noticed that [describe another issue or detail]. This further exacerbates the situation as [explain the additional impact].
Point 3 & Closing (The Action)
In light of these issues, I kindly request a [refund/replacement] at your earliest convenience. I have attached [any relevant documents, e.g., receipt] for your reference. Please respond to my letter at your earliest convenience.
Yours faithfully, [Your Name]
Full Sample Response
Written by an expert IELTS examiner
Dear Sir or Madam,
I am writing to express my dissatisfaction with a mobile phone I purchased from your store in the city center.
I recently acquired a new Samsung phone on Tuesday last week, and I regret to inform you that it does not function correctly. I am very dissatisfied with this purchase.
The primary issue with the phone is that the battery depletes rapidly. If I charge it to 100% in the morning, it is completely drained by lunchtime, even if it remains unused. Additionally, the screen intermittently goes completely black without any apparent reason.
In light of these issues, I kindly request a full refund. I have attached the receipt and the phone in its original packaging for your reference. Please respond to my letter at your earliest convenience.
Yours faithfully,
David Chen
Examiner Commentary
Why this response scores highly
The sample essay effectively meets the requirements for a Band 5.5-6.0 score. In terms of Task Response, the writer clearly states the purpose of the letter and provides specific details about the issues with the product, which enhances the credibility of the complaint. However, the letter could be improved by including more detailed explanations of the impact of the issues on the writer.
In terms of Coherence and Cohesion, the essay is well-organized with a clear structure. Each paragraph focuses on a specific aspect of the complaint, and linking words are used effectively to connect ideas. However, the use of more varied cohesive devices could enhance the flow of the letter.
Regarding Lexical Resource, the vocabulary used is appropriate for a formal letter, with some attempts at more advanced language. However, there is room for improvement in using a wider range of vocabulary to express nuances and subtleties. Finally, in terms of Grammatical Range and Accuracy, the essay demonstrates a good command of basic grammar, with accurate use of tenses and sentence structures. To achieve a higher band, the writer could incorporate more complex sentence structures and a wider variety of grammatical forms.
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