About this IELTS Writing Template
Memorising complete essays is a poor strategy for the IELTS exam. Instead, learning the underlying framework of a high-scoring response allows you to adapt to any prompt. This Formal Letter template for General Task 1 demonstrates exactly how to structure your ideas, connect your paragraphs logically, and deploy appropriate vocabulary to achieve a Band 8.5–9.0. Use the paragraph-by-paragraph plan below as a skeleton for your next practice draft.
Paragraph-by-Paragraph Plan
Detailed sentence formulas
Salutation & Opening
Dear Sir or Madam,
Sentence 1: Clearly state the purpose of your letter. Use formal language to introduce the complaint and specify the date and location of the incident.
Sentence 2: Provide a brief overview of the issue, emphasizing the severity and unexpected nature of the problem.
Point 1 (Deconstructing the Failure)
Sentence 1: Elaborate on the specific failure, detailing what went wrong with the product or service.
Sentence 2: Describe the response or lack thereof from the staff or management, highlighting any unprofessional behavior.
Point 2 (The Ramifications)
Sentence 1: Discuss the direct consequences of the failure, focusing on the inconvenience or loss incurred.
Sentence 2: Explain any actions you were forced to take as a result, emphasizing the unfairness or additional burden.
Point 3 & Closing (The Ultimatum)
Sentence 1: State your expectations for resolution, using assertive language to demand action.
Sentence 2: Offer a closing statement that reiterates your desire for an amicable resolution and your willingness to escalate if necessary.
Yours faithfully, [Your Name]
Full Sample Response
Written by an expert IELTS examiner
Dear Sir or Madam,
I am writing to formally express my dissatisfaction with the exceptionally substandard level of customer service I experienced on the 14th of November at your flagship branch on Oxford Street.
Not only was the reserved merchandise I had pre-paid for entirely unavailable upon my arrival, but the subsequent lack of professional conduct from the floor manager was particularly disconcerting. When I inquired about the discrepancy, I was met with complete apathy and offered no viable alternative solutions.
This sequence of events has resulted in severe disruption to my travel schedule, which is entirely unacceptable given the globally recognized reputation of your brand. Consequently, I was forced to source the required equipment from a competitor at a significantly inflated price last minute.
I trust that senior management will take the necessary steps to rectify this situation immediately. At the very least, I expect a formal written apology for the treatment received, alongside a comprehensive reimbursement of the original purchase price.
I look forward to hearing from you at your earliest convenience to resolve this matter amicably.
Yours faithfully,
David Chen
Examiner Commentary
Why this response scores highly
The sample essay achieves its target band by demonstrating a high level of proficiency across all assessment criteria. In terms of Task Response, the letter effectively addresses the prompt by clearly stating the complaint and providing a detailed account of the incident, its consequences, and the desired resolution. The writer maintains a formal tone throughout, which is essential for a Band 9 score.
Coherence and Cohesion are well-managed, with logical progression and clear connections between ideas. The use of cohesive devices, such as 'Not only... but also' and 'Consequently,' enhances the flow of the letter, ensuring that each point builds upon the previous one.
Lexical Resource is a standout feature of this essay, with a wide range of sophisticated vocabulary and precise terminology that is appropriate for a formal complaint letter. Phrases like 'exceptionally substandard' and 'comprehensive reimbursement' demonstrate the writer's ability to use language effectively to convey meaning.
Grammatical Range and Accuracy are also strong, with varied sentence structures and accurate use of complex grammatical forms. The writer avoids common pitfalls such as inconsistent register and rambling sentences, maintaining clarity and precision throughout. Overall, this essay exemplifies the qualities of a Band 9 response.
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